Titan Tools Direct Return & Refund Policy

Titan Tools Direct aims to make the return process simple and clearly defined. This policy explains our requirements for product returns, refunds, order cancellations, damaged or defective merchandise, and warranty-related matters.

Key Return Terms: Return requests must be submitted within 30 days of delivery. Approved returns of non-defective merchandise are generally subject to a 20% restocking fee. Original shipping charges and the 3% credit card processing fee are non-refundable. All returns require authorization before merchandise is sent back.

1. Return Requirements

Customers must request a return within 30 calendar days from the date the order was delivered.

To be eligible for return, merchandise must be:

• New and unused;
• Uninstalled and unassembled;
• In new, resalable condition;
• In the original manufacturer's packaging; and
• Complete with all accessories, manuals, components, labels, and materials originally included.

Products purchased as a kit, set, package, or bundle must be returned complete. Partial returns of bundled products will not be accepted unless specifically authorized by Titan Tools Direct.

Titan Tools Direct may refuse a return or reduce the refund amount when merchandise has been used, installed, assembled, altered, damaged, returned incomplete, or is otherwise no longer in new and resalable condition.

Non-Returnable Products

The following merchandise is not eligible for return:

• Custom or special-order products;
• Products identified as final sale or non-returnable on the applicable product page;
• Consumable products, including paper, refills, cartridges, liquids, and chemicals;
• Opened blister-pack or manufacturer-sealed products that cannot be resold as new once opened;
• Used, installed, altered, or customer-damaged products; and
• Products subject to manufacturer-specific return restrictions.

Once a custom or special-order product has been submitted to the manufacturer or supplier, the order becomes non-cancellable, non-returnable, and non-refundable.

2. Requesting a Return

All returns must be authorized by Titan Tools Direct before merchandise is shipped back.

To initiate a return, email Returns@TitanToolsDirect.com and provide:

• Your order number;
• The product(s) you wish to return;
• The reason for the return; and
• Photos if the product is damaged, defective, incorrect, or when requested by our Returns Department.

If the return is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Authorized merchandise must be shipped back within 10 business days after return authorization is issued unless Titan Tools Direct provides different instructions.

Do not send merchandise back without prior authorization. Unauthorized returns may be refused or may not qualify for a refund.

Receiving an RMA or return authorization does not constitute final approval of a refund. All returned merchandise is subject to inspection.

3. Restocking Fees, Shipping & Refunds

Approved returns of non-defective merchandise are generally subject to a 20% restocking fee.

Titan Tools Direct may, at its discretion, reduce or waive the restocking fee when a replacement order of equal or greater value is placed. Any restocking-fee waiver is discretionary and is not guaranteed.

Unless the return results from a Titan Tools Direct shipping error or an approved damaged or defective product claim, return shipping is the customer's responsibility.

Original shipping and handling charges are non-refundable. Customers should use a trackable and appropriately insured shipping method when returning merchandise.

When available, Titan Tools Direct may provide a prepaid return shipping label. For customer-requested returns, the cost of the label may be deducted from the refund.

If an order originally qualified for free or discounted shipping, the actual outbound shipping cost may be deducted from the refund when applicable.

Credit Card Processing Fee

The 3% credit card processing fee is non-refundable on returns, exchanges, refunds, and customer-requested cancellations.

If Titan Tools Direct is unable to fulfill an order and cancels it, any applicable processing fee will be handled in accordance with the circumstances of the cancellation and applicable requirements.

Refund Processing

Approved refunds are generally processed within 5 business days after the returned merchandise has been received and inspected.

Refunds are normally issued to the original payment method, less any applicable restocking fee, payment-processing fee, shipping costs, return-label charges, or deductions associated with incomplete or damaged merchandise.

After Titan Tools Direct issues a refund, your bank or credit card provider may require additional time for the credit to appear on your account.

4. Order Cancellations & Changes

If you need to change or cancel an order, contact Titan Tools Direct as soon as possible and preferably within 12 hours of placing the order.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Orders may begin processing shortly after they are placed. Once an order has entered fulfillment, been submitted to a supplier or manufacturer, been prepared for shipment, or shipped, cancellation may no longer be possible.

Custom and special-order products may become non-cancellable immediately after being submitted to the manufacturer or supplier.

Please review your order confirmation promptly and contact us as soon as possible if a correction or cancellation is needed.

5. Damaged, Defective, Incorrect or Missing Products

Please inspect your order promptly after delivery.

Shipping damage, incorrect merchandise, or missing items should be reported to Returns@TitanToolsDirect.com within 24 hours of delivery.

Please provide your order number and, when applicable, photographs of the product, shipping carton, internal packaging, shipping label, and any visible damage. Keep the merchandise and all original packaging while your claim is being reviewed.

If you believe a product is defective, provide a description of the issue along with any photographs or additional information requested by our Returns Department.

Depending on the circumstances, Titan Tools Direct may troubleshoot the product, coordinate with the manufacturer, request an inspection, or require the merchandise to be returned before providing a replacement, refund, credit, or other resolution.

If merchandise is returned as defective but inspection determines that it is functioning properly or that the issue resulted from installation, misuse, customer damage, or improper handling, applicable return shipping charges and the 20% restocking fee may apply.

6. LTL & Freight Deliveries

Orders delivered by LTL or another commercial freight carrier should be carefully inspected before the delivery receipt is signed.

If you notice visible damage, missing cartons, damaged pallets, crushing, punctures, or other shipping irregularities:

• Clearly document the damage or shortage on the carrier's delivery receipt;
• Take photographs of the shipment and packaging;
• Keep a copy of the delivery receipt; and
• Notify Returns@TitanToolsDirect.com within 24 hours.

Signing a freight delivery receipt without documenting visible damage may affect our ability to pursue a claim with the carrier.

If a shipment is severely damaged, please contact Titan Tools Direct for guidance whenever reasonably possible before refusing delivery.

7. Refused, Undeliverable & Unauthorized Returns

Refusing delivery does not constitute an authorized return.

Orders returned because of customer refusal, an incorrect or incomplete address, customer unavailability, or another customer-related delivery issue may have the following deducted from any applicable refund:

• Original shipping charges;
• Return shipping or freight charges;
• A 20% restocking fee; and
• Other applicable carrier charges.

Products returned without prior authorization may be refused, returned to the customer at the customer's expense, or deemed ineligible for refund.

8. Manufacturer Restrictions & Warranty Claims

Certain products and manufacturers may have additional return restrictions. If a product page identifies an item as special order, final sale, non-returnable, or subject to manufacturer-specific restrictions, those additional terms apply.

Titan Tools Direct's standard return period ends 30 days after delivery.

After the standard return period, products are no longer eligible for return or refund under this policy. Defective merchandise may still qualify for repair, replacement, or other service under the applicable manufacturer's warranty.

Warranty coverage and procedures vary by manufacturer, and some warranty claims may need to be handled directly with the manufacturer.

9. Export Compliance

Titan Tools Direct does not ship to freight forwarders.

Products and transactions are subject to applicable United States export-control laws and regulations, including the Export Administration Regulations (EAR). Titan Tools Direct may decline, hold, or cancel an order when necessary to comply with export controls, sanctions, destination restrictions, end-user restrictions, or other applicable legal requirements.

Return Questions?

To request a return or ask about an existing return, email Returns@TitanToolsDirect.com.

Please include your order number in the subject line so our Returns Department can identify and process your request efficiently.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.