Titan Tools Direct Privacy Policy

Last Updated: September 10, 2026

Titan Tools Direct (“Titan Tools Direct,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit TitanToolsDirect.com, make a purchase, create an account, communicate with us, interact with our advertising or marketing, or otherwise use our website and related services (collectively, the “Services”).

This Privacy Policy also explains the choices and privacy rights that may be available to you.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Titan Tools Direct and the Services.

Information You Provide to Us

We may collect information you provide directly, including:

• Contact information, such as your name, company name, billing address, shipping address, email address, and telephone number;

• Order and transaction information, such as products purchased, order history, shipping information, returns, exchanges, refunds, and payment confirmation;

• Account information, such as account credentials and information used to maintain or secure your account;

• Payment-related information necessary to process transactions. Payment information may be collected or processed by our payment processors rather than stored directly by Titan Tools Direct;

• Customer-service information, including emails, messages, return requests, product questions, warranty inquiries, and other communications;

• Marketing preferences, including your email, SMS, advertising, or other communication preferences;

• Business information you provide when purchasing on behalf of a company or organization; and

• Any other information you voluntarily provide to us.

You may choose not to provide certain information, although doing so may prevent us from providing certain products, features, or Services.

Information Collected Automatically

When you visit or interact with our website, we and the service providers and technology partners that support our Services may automatically collect certain information.

This may include:

• IP address;

• Device identifiers;

• Browser type and settings;

• Device type and operating system;

• Approximate location derived from IP address;

• Pages viewed;

• Products viewed or searched;

• Referral URLs;

• Shopping-cart activity;

• Purchases and other interactions;

• Dates and times of visits;

• Advertising interactions;

• Email interactions;

• Website navigation and usage information; and

• Other technical or usage information.

We may collect this information using cookies, pixels, tags, web beacons, software development kits, APIs, local storage, and similar technologies.

Information From Other Sources

We may receive personal information from third parties that help us operate our business, including:

• Shopify and ecommerce technology providers;

• Payment processors;

• Shipping and fulfillment providers;

• Manufacturers and suppliers;

• Fraud-prevention and security providers;

• Analytics providers;

• Advertising platforms and networks;

• Marketing and email service providers;

• Customer-service technology providers;

• Social media platforms;

• Business partners; and

• Other service providers supporting our operations.

Information received from these sources is handled in accordance with this Privacy Policy and applicable law.

2. How We Use Personal Information

Titan Tools Direct may use personal information for the following business and commercial purposes:

Processing and Fulfilling Orders

We use personal information to:

• Process purchases and payments;

• Verify transactions;

• Fulfill and ship orders;

• Communicate order status;

• Coordinate with manufacturers, suppliers, carriers, and fulfillment providers;

• Process returns, exchanges, cancellations, credits, and refunds; and

• Provide warranty or product-related assistance.

Customer Accounts and Customer Service

We may use information to:

• Create and administer customer accounts;

• Authenticate users;

• Respond to questions and requests;

• Provide technical or product support;

• Maintain records of customer communications; and

• Improve the customer experience.

Marketing and Advertising

We may use personal information to:

• Send promotional emails or other marketing communications where permitted;

• Recommend products that may be relevant to you;

• Measure the effectiveness of our advertising;

• Create and measure advertising audiences;

• Conduct remarketing or retargeting;

• Understand whether advertisements result in visits or purchases;

• Personalize advertising and website experiences; and

• Advertise Titan Tools Direct products on third-party websites, search engines, social media platforms, and other digital services.

Analytics and Improvement

We may use information to understand how customers use our website, measure website performance, analyze purchasing behavior, identify trends, improve our products and Services, and develop or improve website functionality.

Security, Fraud Prevention and Legal Compliance

We may use personal information to:

• Detect and prevent fraudulent transactions;

• Protect customer accounts;

• Maintain website and information security;

• Investigate suspicious, unauthorized, fraudulent, or illegal activity;

• Protect our property, customers, employees, and business;

• Enforce our agreements, policies, and legal rights;

• Respond to legal process or governmental requests; and

• Comply with applicable laws and regulations.

3. Cookies and Similar Technologies

Titan Tools Direct and our service providers and partners may use cookies and similar technologies to operate the website, remember preferences, understand website usage, perform analytics, prevent fraud, measure advertising performance, and provide or measure advertising.

Some cookies are necessary for our website and Services to function. Other cookies and technologies may be used for analytics, personalization, marketing, or advertising.

Depending on your location, you may be able to manage non-essential cookies through the privacy or cookie controls made available on our website.

You may also configure your browser to block or delete certain cookies. Blocking cookies may affect website functionality or prevent certain Services from operating correctly.

Third-party technologies may be governed by the privacy policies and practices of the third parties providing those technologies.

4. Advertising, Sale, Sharing and Targeted Advertising

Titan Tools Direct does not sell personal information to third parties for monetary compensation.

We do, however, use advertising, analytics, marketing, and related technologies to promote our products and understand the effectiveness of our advertising.

As part of these activities, certain information—such as online identifiers, cookie identifiers, device information, IP address, website activity, purchasing activity, or advertising interactions—may be disclosed or made available to advertising, analytics, marketing, ecommerce, or technology partners.

Depending on the privacy law applicable to you, some of these activities may legally be considered a “sale,” “sharing,” or processing of personal information for “targeted advertising,” even though Titan Tools Direct does not receive money in exchange for your personal information.

Where required by applicable law, you may opt out of these activities through the privacy controls or data-sharing opt-out mechanism provided on our website.

We will process legally recognized opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law and supported through our website's privacy configuration.

Opting out of targeted advertising does not necessarily mean you will stop seeing advertisements. It generally means personal information covered by the applicable request will not be used for certain forms of targeted or cross-context behavioral advertising.

5. Shopify and Ecommerce Services

Our online store is powered by Shopify.

Shopify processes personal information in connection with your access to and use of our store, including information associated with website visits and transactions.

Depending on the Shopify services and features enabled on our store, Shopify may also process information to provide personalization, analytics, fraud prevention, advertising, measurement, and other enhanced ecommerce services.

Certain Shopify services may use information derived from interactions with Titan Tools Direct, Shopify, and other Shopify merchants to provide enhanced services, including more personalized experiences, analytics, and advertising functionality.

Information may be processed by Shopify and its service providers in countries other than the country where you reside.

You may learn more about Shopify's processing practices and exercise privacy rights available directly with Shopify through Shopify's Consumer Privacy Policy and privacy portal.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, fulfill transactions, provide the Services, market our products, protect our business, or comply with law.

Recipients may include:

Service Providers

Companies that provide services such as ecommerce hosting, payment processing, website hosting, IT services, data storage, security, fraud prevention, customer service, analytics, marketing, and other operational services.

Manufacturers, Suppliers, Shipping and Fulfillment Partners

We may provide information necessary to fulfill, ship, deliver, service, return, replace, or provide warranty support for an order.

Payment Providers and Financial Institutions

Information may be provided to payment processors, banks, card networks, financing providers, and fraud-prevention providers as necessary to process and secure transactions.

Advertising, Analytics and Marketing Partners

We may disclose certain information to companies that help us advertise our products, analyze website usage, measure advertising performance, communicate with customers, and provide relevant marketing.

As explained above, some disclosures to advertising partners may constitute “sale,” “sharing,” or targeted advertising under certain privacy laws.

Legal, Regulatory and Security Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to a subpoena, court order, warrant, or other valid legal process;

• Cooperate with governmental or regulatory authorities;

• Detect, investigate, or prevent fraud or illegal activity;

• Protect the security of our Services;

• Enforce our agreements or policies; or

• Protect our rights, property, customers, employees, or others.

Business Transactions

Personal information may be disclosed or transferred as part of an actual or proposed merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction.

Any successor organization may continue to process information in accordance with applicable law and the privacy commitments applicable to the information.

7. Categories of Personal Information Disclosed

Depending on your interactions with us, we may disclose the following categories of personal information for the purposes described in this Privacy Policy:

• Identifiers and contact information;

• Customer and account information;

• Commercial and transaction information;

• Internet and electronic network activity;

• Device and technical information;

• Approximate geolocation derived from technical information;

• Advertising and marketing information;

• Customer-service communications; and

• Other information necessary to provide the Services or fulfill your requests.

Recipients may include service providers, ecommerce providers, payment processors, manufacturers, suppliers, fulfillment partners, shipping carriers, analytics providers, marketing providers, advertising partners, security providers, and other parties described in this Privacy Policy.

We do not use sensitive personal information for the purpose of inferring characteristics about individuals except as permitted by applicable law.

8. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have rights regarding your personal information.

These may include the right to:

• Access or Know the personal information we maintain about you;

• Correct inaccurate personal information;

• Delete certain personal information;

• Obtain a Copy or Portability of certain personal information;

• Opt Out of Sale or Sharing of personal information as those terms are defined under applicable privacy laws;

• Opt Out of Targeted Advertising;

• Restrict or Limit Certain Processing where applicable;

• Withdraw Consent where processing is based on consent;

• Appeal a decision we make regarding a privacy-rights request where applicable; and

• Exercise other rights provided under applicable privacy law.

These rights are not absolute. Applicable law may permit or require us to retain certain information or deny a request in certain circumstances.

For example, we may retain information necessary to complete transactions, maintain business records, detect fraud, exercise or defend legal claims, comply with tax or accounting obligations, or satisfy other legal requirements.

Exercising Your Rights

You may submit an applicable privacy request using the privacy controls provided on our website or by contacting us using the information provided in the Contact Us section below.

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

Where permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may separately verify your identity.

We will respond within the time required by applicable law.

Titan Tools Direct will not discriminate against you for exercising a privacy right provided by applicable law.

Appeals

Where applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal by contacting us and identifying your request as a Privacy Appeal.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.

If SMS marketing is offered, applicable messages will include the methods required to opt out.

Opting out of promotional communications does not prevent us from sending transactional or non-promotional communications, such as order confirmations, shipping notifications, account notices, return information, security notices, or responses to customer-service requests.

10. Children's Privacy

Our Services are intended for a general business and adult audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We do not knowingly sell or share personal information of individuals under the age required by applicable law for such activities.

11. Data Security

Titan Tools Direct uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please contact us if you believe your account or personal information has been compromised.

Do not send highly sensitive or confidential information through unsecured communication channels.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

The appropriate retention period depends on factors including:

• The nature and sensitivity of the information;

• Whether you maintain an account with us;

• The duration of our customer or business relationship;

• Order, transaction, return, and warranty requirements;

• Accounting, tax, audit, and recordkeeping requirements;

• Fraud-prevention and security requirements;

• Contractual obligations;

• Applicable statutes of limitation;

• Dispute resolution and enforcement requirements; and

• Other applicable legal obligations.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

13. International Users and Data Transfers

Titan Tools Direct is based in the United States.

If you access our Services from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Those countries may have privacy laws that differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we or our applicable service providers may use recognized legal transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, social networks, or services operated by third parties.

Titan Tools Direct does not control the privacy, security, or data practices of independent third parties. When you leave our Services or interact directly with another provider, that provider's privacy policy and terms may apply.

A link to a third-party service does not necessarily constitute our endorsement of that service or its privacy practices.

15. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our business practices, technologies, Services, legal requirements, or other circumstances.

When we update this Privacy Policy, we will revise the Last Updated date above and take any additional steps required by applicable law.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

Titan Tools Direct
3310 Mayflower Drive
Lynchburg, VA, United States
Email: corporate@titantoolsdirect.com

When submitting a privacy-rights request, please include sufficient information for us to identify and respond to your request.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be limited under applicable law.